Return Shipping Instruction

In order to guarantee safe return of your taillight we recommend following these procedures:

• Wrap and package the OEM taillight using the original packaging where  possible

• Include your name, contact information and ORDER number INSIDE the shipment (in case the information on the box is removed during transit)

• Remove all unnecessary tags and shipping decals from the shipping container and clearly mark both the destination address and sender address on the box – we recommend using a thick marker (permanent)

• If using return shipping label provided, use packing tape to adhere to box

• INSURE shipment for value of deposit ONLY (equivalent to value of OEM taillight). Do not insure for more, as there may be surcharges. Click here for recommended coverage values

• Follow further steps below based on your location – USA or CANADA

Click here to print RETURN SHIPPING LABEL

HOTSWAP Returns from USA

When using courier services such as UPS or FEDEX for packages from the USA, they may be subject to additional customs brokerage fees and/or taxes. To avoid these surcharges, all shipments from the USA must be shipped via the US Postal Service (USPS) – shipping cost covers all fees.

There are a variety of services offered from standard services ($4 - $5, no tracking) to expedited services ($10 and higher). We recommend using >> Global Priority Mail - GPM Expedited Service (4-6 day delivery with tracking and confirmation). A standard HOTSWAP package of 10” x 8” x 8” and 1-2 pounds yields a shipping charge of approx $15 with GPM service.

A brief declaration form must also be filled out for customs purposes (PS Form 2976) indicating:

• Value for declaration >> see chart

• Description >> TAILLIGHT

• Reason for shipment >> Check the OTHER box and indicate RETURN

• Origin and destination addresses

HOTSWAP Returns from CANADA

There are no restrictions on shipping carriers when shipping in Canada. We recommend using >> Canadapost for timely and economical service.